Creative Problem Solving
Creative Problem Solving
Have you ever found yourself in a situation where…
- You needed to solve a tough customer issue?
- You had to make a major purchase?
- You had to assign chores in the family?
We all solve problems of every size every day. This workshop will give participants some processes and tools to make their problem solving effective and creative, and to help them create win-win situations.
Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. By the end of this workshop, participants will be able to:
- Understand problems and the creative problem solving process
- Indentify types of information to gather and key questions to ask in problem solving
- Identify the importance of defining a problem correctly
- Identify and use four different problem definition tools
- Write concrete problem statements
- Use basic brainstorming tools to generate ideas for solutions
- Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
- Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
- Perform a final analysis to select a solution
- Understand the roles that fact and intuition play in selecting a solution
- Understand the need to refine the shortlist and redefine it
- Understand how to identify the tasks and resources necessary to implement solutions
- Evaluate and adapt solutions to reality
- Follow up with solution implementation to celebrate successes and identify improvements
